Shipping and Returns
📦 SHIPPING
We offer free shipping in Canada and the U.S.
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Orders ship from Toronto, Canada
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Processing time: 2–4 business days
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Now shipping to Europe — rates shown at checkout
Note: Buyers are responsible for any duties or customs fees on international orders.
🔄 RETURNS & EXCHANGES
Can I return my order?
Yes — items may be returned within 21 days of delivery for a refund, minus a $20 CAD production fee.
Please contact us within 3 days of delivery to begin the return process.
Return Conditions
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Items must be unworn and in original packaging
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If returned without original packaging, a 5% fee will be deducted
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Worn or damaged items are not eligible for return
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Return shipping is the buyer’s responsibility
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We recommend using a tracked shipping method — we are not responsible for lost return packages
Final Sale Items
The following are final sale and not eligible for return or refund:
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Earrings (for hygienic reasons)
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Sized items (e.g. bracelets, chain lengths)
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Custom pieces
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Sale items
Refused Deliveries
Returns cannot be processed for packages that are refused at delivery.
Please accept the package before initiating a return.
🌍 INTERNATIONAL ORDERS & CUSTOMS
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We ship from Toronto, Canada
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Buyers are responsible for customs duties or import fees
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If a package is returned due to unpaid customs, no refund will be issued
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Re-shipping is possible at the buyer’s expense
✉️ Need Help?
We’re happy to help if there’s a problem with your order.
📩 Email us at standingodesigns@gmail.com