Shipping and Returns
SHIPPING
We offer free shipping in Canada.
Order shipped to the U.S. will be sent via DHL.
Processing time: 2–4 business days.
We now ship to select international countries in Europe, Asia and Australia — rates shown at checkout.
CUSTOMS, DUTIES AND TAXES
U.S. Buyers - Duties are included in shipping price. You will not be charged additional fees upon receiving your oder.
All other international buyers - duties and custom fees are not included in the shipping price. Your country may charge you at delivery.
RETURNS & EXCHANGES
Can I return my order?
Yes — items may be returned within 21 days of delivery for a refund, minus a $20 CAD production fee. Please contact us within 3 days of delivery to begin the return process.
Return Conditions
- Items must be unworn and in original packaging
- If returned without original packaging, a 5% fee will be deducted
- Worn or damaged items are not eligible for return
- Return shipping is the buyer’s responsibility
- We recommend using a tracked shipping method — we are not responsible for lost return packages
Final Sale Items
- The following are final sale and not eligible for return or refund:
- Earrings (for hygienic reasons)
- Sized items (e.g. bracelets, chain lengths)
- Custom pieces
- Sale items
Refused Deliveries
Returns cannot be processed for packages that are refused at delivery.
Please accept the package before initiating a return.
INTERNATIONAL ORDERS & CUSTOMS
We ship from Toronto, Canada.
Buyers are responsible for customs duties or import fees, except for U.S. customers (duties are included in the shipping price).
If a package is returned due to unpaid customs, no refund will be issued.
Re-shipping is possible at the buyer’s expense.
Need more help?
📩 Email us at standingodesigns@gmail.com