Shipping and Returns

📦 SHIPPING
We offer free shipping in Canada

  • Orders ship from Toronto, Canada

  • Processing time: 2–4 business days

  • Now shipping to Europe — rates shown at checkout

Customs Duties/Taxes

U.S. Buyers - Duties are included in shipping price. You will not be charged additional fees upon receiving your oder.

All other international buyers - duties and custom fees are not included in the shipping price. Your country may charge you at delivery.

🔄 RETURNS & EXCHANGES

Can I return my order?
Yes — items may be returned within 21 days of delivery for a refund, minus a $20 CAD production fee.
Please contact us within 3 days of delivery to begin the return process.

Return Conditions

  • Items must be unworn and in original packaging

  • If returned without original packaging, a 5% fee will be deducted

  • Worn or damaged items are not eligible for return

  • Return shipping is the buyer’s responsibility

  • We recommend using a tracked shipping method — we are not responsible for lost return packages

Final Sale Items
The following are final sale and not eligible for return or refund:

  • Earrings (for hygienic reasons)

  • Sized items (e.g. bracelets, chain lengths)

  • Custom pieces

  • Sale items

Refused Deliveries
Returns cannot be processed for packages that are refused at delivery.
Please accept the package before initiating a return.

🌍 INTERNATIONAL ORDERS & CUSTOMS

  • We ship from Toronto, Canada

  • Buyers are responsible for customs duties or import fees, except for U.S. customers (duties are included in the shipping price).

  • If a package is returned due to unpaid customs, no refund will be issued

  • Re-shipping is possible at the buyer’s expense

✉️ Need Help?
We’re happy to help if there’s a problem with your order.
📩 Email us at standingodesigns@gmail.com